Benefits | Standard Warranty | Gold Support |
Live technical support with exclusive phone number | | |
FREE Annual Calibration and Factory Refresh | | |
FREE Repair with "first on bench" turnaround service | | |
Loaner Equipment Service* | | |
FREE Accessory Replacements** | | |
Member Only Promotions | | |
Access to Technical Support Team | Web and Email | Web, Email, and Phone |
Response Time from Technical Support | < 24 Hours | < 2 Hours |
Customer Support - Phone and Email | 7am-5pm (PST) | 24 x 7 x 365 |
Primary Case Handling | Customer Service | Technical Support |
Online training videos, Knowledge Base access, White papers, and Best Practice guides | | |
Software and Firmware upgrades | | |
*Available in certain geographies currently **Applies to accessories in the original product purchase |